Frequently Asked Questions
Looking for answers? Here’s everything you need to know about Liquidline in Ireland, from products and accounts to deliveries, subscriptions and machine support.
I’ve added a colleague to ‘My Account’, but they haven’t received their email. What should we do?
Occasionally, emails can be delayed or filtered incorrectly, so make sure to check the spam folder. If your colleague still doesn’t have anything, please ask them to contact [email protected] or call 012636363. Our team will send them a temporary password along with clear instructions on how to log in and reset it securely.
Can I forward the ‘My Account’ email I received to someone else in the business so they can order?
No, each portal invitation is unique and linked to a single email address, so it can’t be forwarded.
If you’d like to change the Portal Administrator or give someone else ordering access, contact our Customer Service team using the details above. Once updated, the new contact will receive their own welcome email with instructions on how to access My Account.
How do I enable ‘My Account’ access to other employees?
Go to Settings > Contacts > Enable/Disable all contacts or add a new contact.
I have logged in to ‘My Account’, but I cannot access multiple accounts. Why is that?
If you’re only seeing one account, it’s usually because:
- Your email address is currently linked to a single account, or
- A Portal Administrator within your organisation hasn’t yet enabled access to additional accounts.
If you believe you should have access to more than one account, please contact [email protected] or call 012636363.
What if I need an engineer on-site?
If a visit is needed, we’ll dispatch an Ireland-based engineer promptly. They carry common spare parts and will diagnose, repair and test your machine before sign-off to minimise repeat visits.
Is it possible to book a one-off service?
Yes. One-off maintenance or recommission visits are available, even if you’re not on a contract. Get in touch and we’ll schedule a date that suits you.
What’s included in a service visit?
This includes a full internal and external clean, part checks, performance diagnostics, software updates, and a report summary. This approach will help to maximise your machine’s performance and longevity.
What support do you offer for machines?
We pride ourselves in offering end-to-end care: installation, staff training, planned maintenance, repairs, recommissions and PSSR inspections where required. We tailor service plans to your machine type, usage and hygiene requirements.
What if my order arrives damaged or incorrect?
Report it to us straight away. We may ask for photo proof, but once we accept the claim, we will either issue a replacement or credit promptly at no cost to you.
Do you support machines not purchased from Liquidline?
In most cases, yes, we try our best to help where possible. We will ask you to share the make, model and issue, we’ll confirm whether we can help and next steps if needed.
Can you help me remotely?
Yes, our in-house expert technical team resolves many issues over the phone or video. Quick fixes (e.g., resets, cleaning routines, simple part changes) can often get you back up and running without the need for a site visit.
Do you charge restocking fees?
A restocking fee may apply to discretionary returns (non-fault, non-error). This will be taken from your refund total and should be mentioned to you when the return is placed.