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I’ve added a colleague to ‘My Account’, but they haven’t received their email. What should we do?
Occasionally, emails can be delayed or filtered incorrectly, so make sure to check the spam folder. If your colleague still doesn’t have anything, please ask them to contact [email protected] or call 012636363. Our team will send them a temporary password along with clear instructions on how to log in and reset it securely.
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Can I forward the ‘My Account’ email I received to someone else in the business so they can order?
No, each portal invitation is unique and linked to a single email address, so it can’t be forwarded.
If you’d like to change the Portal Administrator or give someone else ordering access, contact our Customer Service team using the details above. Once updated, the new contact will receive their own welcome email with instructions on how to access My Account.
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How do I enable ‘My Account’ access to other employees?
Go to Settings > Contacts > Enable/Disable all contacts or add a new contact.
I have logged in to ‘My Account’, but I cannot access multiple accounts. Why is that?
If you’re only seeing one account, it’s usually because:
- Your email address is currently linked to a single account, or
- A Portal Administrator within your organisation hasn’t yet enabled access to additional accounts.
If you believe you should have access to more than one account, please contact [email protected] or call 012636363.
What if I need an engineer on-site?
If a visit is needed, we’ll dispatch an Ireland-based engineer promptly. They carry common spare parts and will diagnose, repair and test your machine before sign-off to minimise repeat visits.
Is it possible to book a one-off service?
Yes. One-off maintenance or recommission visits are available, even if you’re not on a contract. Get in touch and we’ll schedule a date that suits you.