Knowledge Hub

Yes, our in-house expert technical team resolves many issues over the phone or video. Quick fixes (e.g., resets, cleaning routines, simple part changes) can often get you back up and running without the need for a site visit.

A restocking fee may apply to discretionary returns (non-fault, non-error). This will be taken from your refund total and should be mentioned to you when the return is placed.

Once returned goods are received and inspected, refunds are typically processed within 7–10 business days to the original payment method.

If the return isn’t due to an error on Liquidline’s end or a product fault, the customer covers return shipping. But we will confirm costs with you before proceeding.

If raised within 24 hours of delivery, your consumable products are eligible for return, provided they’re unopened, in date and in original packaging. Contact Customer Service to arrange collection and authorisation, at [email protected] or call us on 01 263 6363.

Once in contact with the team, they will provide a return authorisation and step-by-step instructions on what to do next. Please note, we do not accept returns on anything opened, used or custom-ordered unless they are incorrect, broken or faulty.

While we cannot guarantee exact time slots, we will try our best to offer morning delivery options where possible. We should also be able to provide estimated delivery times on the day of dispatch through DPD Ireland.

• Bottled water: minimum 4 bottles
• CO₂ cylinders: 600g min 6, 1200g and Zip canisters min 4