Knowledge Hub
How are orders fulfilled and shipped?
Orders are processed and dispatched from our Irish warehouse (TDS). We ship across NI and ROI via DPD Ireland for reliable, trackable delivery.
What are the order minimums for free delivery?
- Northern Ireland: Free delivery from £150 (ex VAT). Orders under this incur a £10.50 (ex VAT) delivery charge.
- Republic of Ireland: Free delivery from €300 (ex VAT). Orders under this incur a €12.50 (ex VAT) delivery charge.
How do I update my delivery address?
You can edit your saved address in your account settings so your orders always arrive where they’re needed.
What if an item in my subscription is out of stock?
We’ll let you know as soon as possible, giving you the option to replace the item, delay the order, or wait until it’s available again.
Is there a discount for subscribing?
Not currently, the main benefit of this service is all about convenience and ensuring you never run out of the essentials your business relies on. Saving your team time by reducing the need for additional admin.
Can I add one-time purchases to my subscription order?
Yes, just add them to your basket at checkout, and they’ll arrive with your subscription delivery.
Will I be notified before my subscription order ships?
Yes, we’ll email you before each subscription is processed so you have time to review and make changes if needed.
What is the minimum order quantity for subscriptions?
There is no minimum order quantity, you can subscribe to just one item or as many as you need.
How do I cancel my subscription?
Log in to your account, head to your subscription settings and click cancel. There’s no minimum commitment, so you can stop at any time.
Can I amend the frequency of an existing subscription?
Yes, with the My Account dashboard, you’re in complete control. You can easily change your delivery schedule, skip an order, or pause your subscription whenever you need to.
How do I set up a subscription?
Once logged into your account, simply browse the products you need, click the “Subscribe” button beside each one and choose how often you’d like it delivered. You can add multiple products to a single subscription order for convenience.
How do subscriptions work?
Our subscription service lets you set up automatic deliveries for your go-to supplies, coffee beans, tea, sugar, cleaning products, cups and more, so you never run out. It’s the easiest way to keep your workplace stocked without having to remember to reorder.