A Premium Coffee Experience to Enhance Customer Service at Eye World Opticians

Case Study

Client: Eye World Opticians

Location: Westport, County Mayo

Sector: Retail

Eye World Opticians, a trusted independent practice in Westport, County Mayo, is renowned for its modern approach to eye care and customer service. Established in 2005 by Clodagh McGovern, the practice consistently invests in the latest technology to enhance its offerings. Recognising the importance of creating a welcoming atmosphere, Eye World approached Liquidline to introduce a premium refreshment solution for their clients.

Enquire Today

Summary

Challenges

Challenges

Enhance the customer experience with premium refreshments.

Provide a reliable coffee solution that suits a modern retail environment.

Solutions

Solutions

Recommended and installed the Cafetouch 5 Bean to Cup Coffee Machine.

Provided customised coffee cups for a personalised touch.

Results

Results

Improved customer satisfaction with better coffee offerings.

Received overwhelmingly positive feedback from customers.

Reinforced the brand’s commitment to delivering exceptional customer service.

A Clear Vision for Customer Satisfaction

Their goal was clear: provide a better waiting experience by offering high-quality coffee to clients during appointments and while they browse the store’s stylish selection of frames.

To meet Eye World’s requirements, we recommended the Cafetouch 5 Bean to Cup Coffee Machine. This sleek, user-friendly machine is designed to provide barista-quality coffee effortlessly, making it the ideal choice for a busy retail space. Alongside coffee, the machine also offers hot chocolate, which has quickly become a customer favourite, particularly among children.

The addition of branded coffee cups added a thoughtful, personalised element to the customer experience, further reinforcing Eye World’s dedication to client satisfaction.

Results That Speak for Themselves

Since introducing the Cafetouch 5, Eye World has received glowing feedback from its clients. Customers appreciate the warm, welcoming atmosphere created by the availability of premium coffee. For children, the hot chocolate has been a standout, with many declaring it “the best!”

The impact on the customer experience has been significant, with many noting how the coffee offering brightens their day. This small but thoughtful addition has helped Eye World solidify its reputation as a practice that truly cares about its clients.

 

Testimonial

“Anything that brings a smile or a warm kind feeling to anyone’s day is worth it. I couldn’t imagine my practice without it.”

Clodagh McGovern, Founder

Interested in Partnering with us?

  • Complete refreshment solution with your machine, consumables and servicing all included.
  • An extensive range of machines offering the latest technologies from the world’s most trusted brands. Free delivery, installation & on-site training with all machines.
  • Over 1,000 nation loved consumable available with next day delivery before 3pm and free delivery on orders over £100.
  • Save 50% on Service & Maintenance when you purchase consumables from Liquidline*
  • Full account and project management from day one.

*Selected machines only. Terms & conditions apply.

    Opt-in for marketing

    By clicking "send" you agree that Liquidline can store and process your data as described in its
    Privacy Policy